We are committed to providing you with the highest quality legal advice and client care and aim to offer all our clients an efficient and effective service, and we are confident that we will do so in all cases. However, if you would like to discuss how the service to you could be improved, the level of your bill, or should there be any aspect of our service with which you are not satisfied, please contact Mr Abid Aslam who is the complaints officer of SMA Solicitors on 0208 951 9956 or by email to firstname.lastname@example.org or by post to SMA Solicitors, 460-462 Green Lanes, Palmers Green, N13 5XD London. We have a procedure in place which details how we handle complaints, and this will immediately be sent to you.
If you would like to see a copy of our complaints procedure at any other time, please inform us and we will arrange for a copy of our complaints procedure to be sent to you.
We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem with us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman may be contacted at PO Box 6806, Wolverhampton WV1 9WJ.
You must refer to the Legal Ombudsman within One year of the problem you are complaining about happening.
You must bring the complaint forward within one year of becoming aware of this problem.
If you fail to complete your complaint within this timeframe, it is unlikely that your complaint will be investigated.
For further information, the Legal Ombudsman can be contacted in writing at the address above or alternatively using the following contact details:
Tel: 0300 555 0333, email: email@example.com
Further information can be obtained on the legal ombudsman’s website: https://www.legalombudsman.org.uk
If you think a solicitor might be dishonest or you have concerns about their ethics or integrity, you also have the right to notify our regulator, the Solicitors Regulation Authority (SRA). There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman). For further information about the SRA’s role, please visit: https://www.sra.org.uk/consumers/.