Complaints Procedure
Our Commitment to You
We are committed to high quality legal advice and client care and aim to offer all our clients an efficient and effective service, and I am confident that we will do so in this case. However, if you would like to discuss how the service to you could be improved, the level of your bill, or should there be any aspect of our service with which you are not satisfied, please contact Mr Abid Aslam who is our complaints officer on 0208 951 9956 or by post at our registered address. We have a procedure in place which details how we handle complaints. If you would like to see a copy of our complaints procedure, please let us know and we will arrange for a copy of our complaints procedure to be sent to you.
We have eight weeks to consider your complaint. If for any reason we are unable to resolve the problem between us within that timeframe, then you may ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman may be contacted at Legal Ombudsman. PO Box 6167, Slough, SL1 0EH.
Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within six years of the act or omission about which you are complaining occurring; or within three years from when you should have known about or become aware that there were grounds for complaint. However, the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010. For further information, you should contact the Legal Ombudsman on 0300 555 0333
or visit www.legalombudsman.org.uk.